We are confident you will be happy with the service we provide. However, if you have any reason you are dissatisfied, please make any complaint you may have to us in writing in the first instance. You can make any complaint verbally but we will ask you to clarify this in writing. Please address your complaint to Hazel Napier, who will be the person responsible for investigating your complaint, using the details below.
Address: St. Luke’s Centre, Main Road, Duston, Northampton, NN5 6JB
Telephone: 01604 217365
Email: hazel@bebconsultancy.co.uk
We will acknowledge receipt of your complaint, in writing, within 5 working days. Your complaint will then be investigated, and this may involve us requesting further documentation from you or arranging a meeting with you to discuss the complaint.
We will provide you with a detailed written response, explaining the outcome and our reasoning, within 30 days of the date of acknowledgement of your complaint.
All our account managers are CILEX members. Hazel Napier is a CILEX Advanced Paralegal, and Kerry Robinson, Molly Cronin and Jess Murray are CILEX Paralegals. As members, we are subject to the CILEX Code of Conduct (https://cilexregulation.org.uk/code-of-conduct/) and are independently regulated by CILEX Regulation.
If you are dissatisfied with the outcome of your complaint, you can refer your complaint, free of charge, to CILEX Regulation for them to investigate. Complaints should be made as soon as possible and, in any case, within one year of the date of the act or omission about which you are concerned, or within one year of you realising there was a concern. Contact details are as follows:
Website: https://cilexregulation.org.uk
Telephone: 01234 845770
Email: info@cilexregulation.org.uk
(Registered office: Room 301, Endeavour House, Wrest Park, Silsoe, Bedford, MK45 4HS. CILEX Regulation request no postal submissions please.)
If your complaint relates to data protection, please refer to our privacy notice.
If you are a consumer, please note that Alternative Dispute Resolution bodies such as the Dispute Resolution Ombudsman Limited (www.disputeresolutionombudsman.org) exist, which are competent to deal with complaints about legal services should both you and we wish to use such an ADR body. For the avoidance of doubt we confirm we do not agree to use the Dispute Resolution Ombudsman Limited or any other such alternative ADR body.