The world of e-commerce has witnessed rapid growth in recent years, especially with the increasing shift toward online shopping. As a result, online businesses face a range of legal challenges in the UK to ensure they operate within the boundaries of the law and protect both themselves and their customers. In this blog, we will explore key legal issues in e-commerce under UK law and provide insights on how to protect your online business.


Consumer Rights Act 2015

One of the foundational laws that e-commerce businesses must adhere to in the UK is the Consumer Rights Act 2015. This act sets out the rights of consumers when buying goods and services online. As an online retailer, you must provide clear information about your products, including accurate descriptions and prices. Provide goods or services that are fit for purpose and of satisfactory quality whilst ensuring your customers have the right to return goods purchased online within 14 days for a full refund, including the cost of standard delivery. Failing to inform your customers of such can cost you more.

The Consumer Rights Act 2015 also replaced the Distance Selling Regulations which outlines the rights and responsibilities of both consumers and online businesses in distance selling situations. This includes clear information on returns, delivery timescales, and cancellation rights.


Data Protection and UK GDPR

The Data Protection Act 2018 and UK GDPR plays a significant role in e-commerce, as online businesses without a doubt will collect and process customer data in order to deliver what has been ordered via the online shop. You must ensure your customers know how you handle and collect their personal data, and you must handle and protect this data securely. Failure to comply with GDPR can result in significant fines. A privacy notice is a legal requirement that must be available on your website.

With the increasing threat of cyberattacks, online businesses should prioritize cybersecurity. You are legally required to report certain data breaches to the Information Commissioner’s Office (ICO) and affected individuals under the Data Protection Laws.


Cookie Law

UK law requires websites to inform users about the use of cookies and obtain their consent before placing non-essential cookies on their devices. Make sure your website complies with these regulations by providing clear cookie notices and consent options.


Payment Regulations

Online businesses must adhere to payment regulations, such as the Payment Services Regulations 2017. You should ensure that your online payment processes are secure and comply with industry standards. Additionally, you must be transparent about any additional fees or charges that may apply to transactions such as delivery charges. Remember, the Regulations imposed an absolute ban on any surcharge applied when any type of electronic payment is used.


Intellectual Property

Protecting your intellectual property is crucial in e-commerce. Ensure that your website, content, and product listings do not infringe on the intellectual property rights of others. Additionally, consider registering trademarks and copyrights for your brand and products.


Online Advertising and Marketing Regulations

Online businesses must adhere to advertising and marketing regulations, ensuring that their promotions are not misleading or deceptive. Be transparent about any paid endorsements or sponsored content.



Running an e-commerce business in the UK offers incredible opportunities, but it also comes with a host of legal responsibilities. It’s essential to understand and comply with the relevant laws and regulations to protect your online business and maintain the trust of your customers. Regularly review and update your practices to ensure ongoing compliance with the ever-evolving landscape of e-commerce laws in the UK. Consult with legal professionals if you have any doubts or questions about your business’s legal obligations to ensure a smooth and successful e-commerce operation.